Here you'll find a clear, plain-language breakdown of exactly how carefully we handle every piece of information you share on the Tivaji platform — and what we use it for. No legal jargon, just straightforward answers.
Tivaji only collects information that is genuinely necessary to provide its services. No excessive or irrelevant data is requested.
Your personal data is never sold to advertisers or third parties. Never — that is our unwavering commitment.
All data transfers are SSL-encrypted. Data stored on our servers is protected with an additional layer of encryption.
Viewing, correcting, or requesting deletion of your data — these rights are entirely yours.
Every detail — what data is collected and how it's used — is clearly laid out here.
You will be notified in advance by email or app notification whenever this privacy policy is updated.
When you use the Tivaji platform, you naturally share certain information with us — your name, phone number, and transaction details. That data belongs to you, and safeguarding it properly is our responsibility. This privacy policy explains in detail what information we collect, why we collect it, how it's used, and what rights you have.
Tivaji believes transparency is the best policy. That's why we've written this policy in plain, simple language instead of complex legal jargon. If you have any questions, feel free to reach out to us at any time.
This policy applies to Tivaji's website, mobile app, and all related services. Continued use of the platform constitutes your acceptance of this policy.
Tivaji collects three main categories of data — information you provide directly, data collected automatically, and information received from third parties such as payment providers.
| Data Type | Example | Why It's Collected |
|---|---|---|
| Identity Information | Name, date of birth, NID number | For KYC verification and age confirmation |
| Contact Information | Mobile, Email | For account registration and support |
| Financial Information | BKash/Nagad number, transaction ID | For payment processing and fraud prevention |
| Device Information | IP address, browser, OS | For security and experience improvement |
| Gaming Information | Bet history, game preferences | For personalized offers and responsible gaming |
| Communication Logs | Chat and email records | To maintain the quality of our support |
Tivaji collects data through a few standard methods. The most direct is information you provide yourself — through the registration form, during payment, or when you message support. Some data is also collected automatically through technical means.
Tivaji will never call or message you to ask for your password, OTP, or bank PIN. Any such contact should be treated as fraudulent.
Tivaji uses your information only for specific, legitimate purposes. These are detailed below.
Tivaji employs multiple layers of technical measures to keep your data secure.
256-bit encryption for data transmission
OTP verification support at login
Stored on servers with AES-256 encryption
Instant detection of unusual activity
Audited by a third-party expert team
Only necessary information, on a need-to-know basis
Tivaji uses cookies — small files stored in your browser that improve your experience on return visits. We use four types of cookies.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some features to stop working.
Tivaji does not retain data longer than necessary. Information is generally kept while your account is active. After account closure, certain data may be held for a defined period to meet legal obligations.
| Data Type | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Financial Transaction Records | 7 years as required by law |
| KYC Documents | 5 years after account closure |
| Gaming History | For the duration of active account + 3 years |
| Support Chat Logs | 2 years |
| Browsing Cookies | At end of session or maximum 365 days |
Tivaji believes you own your data. That's why you hold a set of important rights over it.
Contact support if you'd like to know what data we hold about you.
You can request a correction to any inaccurate or outdated information at any time.
You may request deletion of your data after account closure, unless retention is required by law.
Contact support if you'd like your data in a portable format.
You can object to the use of your data for specific purposes.
If you believe this privacy policy has been violated, let us know directly.
To exercise any of these rights, email us at privacy@tivaji.net. You can expect a response within 30 business days.
Tivaji strictly does not serve anyone under the age of 18. If you believe a minor's information has been collected by mistake, notify us immediately — that data will be deleted promptly and the account will be closed.
If you have any questions about this privacy policy or wish to exercise your rights, get in touch through any of the channels below.
Formal responses to privacy-related requests are provided within a maximum of 30 business days. For urgent matters, please contact us via live chat.